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Terms & Conditions (including our *Cookie Policy)

In addition to the following Terms & Conditions, Spirit of Remembrance Ltd may require further deposit and advanced final payment(s) from you if required by certain accommodation and transport suppliers, particularly for peak travel periods and special "once in a lifetime" centenary events i.e: Bullecourt Centenary 2017, Polygon Wood centenary 2017, Passchendaele Centenary 2017, all tours which include Vimy commemorations, (including Vimy Foundation tours and Spirit of Remembrance tours), *Vimy 100 (Vimy Centenary, April 9  2017), Villers-Bretonneux Centenary April 25 2018, Le Hamel centenary, Armistice Day 11 Nov 2018 etc. 

All deposit and payments requirements will be advised to clients upon confirmation of their booking and itinerary. Should you have any questions or indeed require any further information please contact us

Set Departure Tours are based on a minimum of 15+ passengers unless specified.
 To obtain the best prices for travel components, such as flights with low cost airlines, we are usually required to take full payment at time of booking, due to the airlines’ own terms with travel agents. This is not necessarily the case with conventional airlines for group fares booked well in advance.
 

DEPOSITS:

  • EXTENDED TOURS:
    • UK Residents                           £200 (GBP) per person if by bank transfer to GBP account OR by credit card payment (2.5% fee) 
    • Canadian Residents                  $400 (CAD) pp if by bank transfer to CAD account OR €300 EUR pp by credit card payment (2.5% fee)  
    • Australian Residents                 $400 (AUD) pp person if by bank transfer to AUD account OR €300 EUR pp by credit card payment 2.5% fee)
    • EU & International Residents     €300 (EUR) per person (bank transfer into EUR account OR credit card payment 2.5% fee)

  • DAY TOURS:
    • UK Residents                           £100 (GBP) per person per person if by bank transfer to GBP account OR by credit card payment (2.5% fee) 
    • Canadian Residents                  $200 (CAD) pp if by bank transfer to CAD account OR €150 EUR pp by credit card payment (2.5% fee)  
    • Australian Residents                 $200 (AUD)  pp person if by bank transfer to AUD account OR €150 EUR pp by credit card payment 2.5% fee)
    • EU & International Residents     €150 (EUR) per person (bank transfer into EUR account OR credit card payment 2.5% fee)

PAYMENTS:

Full payment MUST be received by Spirit of Remembrance no later than 90 days prior to travel.  

For full details of our amended Post 'Brexit' (26 June) payment systems please follow this link:

* Direct Link is:  http://www.spiritofremembrance.com/page/payments

NOTE! You are responsible for ALL bank fees that may apply - particularly if paying by BANK TRANSFER to our account.  

FINANCIAL PROTECTION:

Spirit of Remembrance Ltd takes your financial protection very seriously. Spirit of Remembrance Ltd is a member of the Travel Trust Association (No. Q1234) ensuring that we more than meet the requirements of the Package Travel, Package Holidays and Package Tour Regulations 1992. This provides security for money paid by you in the event of our insolvency.The air component of our tours (if applicable) are also protected by the Civil Aviation Authority under our Travel Trust Association Membership number Q1234. 

The Travel Trust Association (TTA) exists in order to protect you, the customer, with 100% financial protection. All monies that you pay to us is protected by the Travel Trust Association. We deposit your money into a designated trust account which is supervised by an appointed trustee who is either a banker, chartered or certified accountant or a solicitor.  Both Spirit of Remembrance Ltd. and the TTA trustee are required to authorise payments from the trust account. The TTA guarantees your financial protection up to a maximum of £11,000 per passenger. For example, if each member of your party paid £3,000 for their place on one of our tours, the TTA guarantees it will reimburse the loss of the £3,000 to each person, should it not be available to you from the Trust Account. The terms of this guarantee can be found on the TTA website www.traveltrust.co.uk/guarantee.

Booking Procedure

Telephone us on 1634233785 (or from outside the United Kingdom +44 1634233785) for all booking enquiries including the construction of tailor made tours and for reserving and paying for your tour. Please ensure you have your passport details to hand and that you have read our booking conditions in full.

Alternatively, you can fill out our online booking form and email it to us. If you are booking your tour less than 90 (Ninety) days before departure full payment WILL be required at time of booking to confirm your booking. All bookings, including telephone bookings must be accompanied by a completed booking form.

Spirit of Remembrance Ltd requires your booking request in writing and the required deposit in order to secure a place for you on a tour. Please send the completed booking form to 'Spirit of Remembrance' (address: “Mallards”, Wetham Green, Upchurch, Kent, ME9 7EY United Kingdom) together with the required deposit. We will acknowledge your booking within 7 days of its receipt by way of a confirmation invoice. and Travel Trust Association financial guarantee certificate.

GENERAL BOOKING CONDITIONS
1. Booking
Your booking is with Spirit of Remembrance Ltd registered in England and Wales, company number 07790518 trading as Spirit of Remembrance physical address: “Mallards”, Wetham Green, Upchurch, Kent,  ME9 7EY United Kingdom. (Tel: 01634233785). The "Client" shall mean the signatory on the booking form and everyone named in the booking or added subsequently. The singular shall include the plural and vice versa.


2. Contract

There will be no contract between Spirit of Remembrance Ltd and the Client until the Client has signed the appropriate booking form and paid the requested deposit and Spirit of Remembrance Ltd has issued a confirmation invoice. However, for bookings made within 84 days of travel, a contract shall be deemed to exist once the client has confirmed the booking as “definite” by telephone and Spirit of Remembrance Ltd have confirmed full booking  details. Full payment is due IMMEDIATELY for bookings made within 84 days of travel (subsequent cancellation of the holiday by the Client is subject to the charges in Clauses 5 and 9). In signing the booking form, the Client accepts these conditions on his behalf and on behalf of all other persons named on the booking form, including those substituted or added by agreed amendment. It is a condition of the contract that the Client will take out adequate travel insurance.


3. Balance of Payment

The balance of the total booking price is payable not less than 90 days prior to the departure date. If the balance has not been paid by 70 days prior to departure, Spirit of Remembrance Ltd may cancel the booking and levy the cancellation charges set out in Clause 5. No reminders or statements will be sent.


4. Luggage whilst on Tour
We regret that we cannot carry any more than 1 full size suitcase and 1 item of hand baggage whilst on tour. This is to allow all tour participants to enjoy equal maximum luggage limits. We can in special circumstances (wheelchairs, medical equipment etc) change this limit if we have written notification prior to the tour and we agree to such change(s). We also in most cases can allow small shopping/souvenir(s) bags etc on the coach. 

5. Special Requests

Special requests (meals etc) should be indicated on the booking form(s) or requested in writing. Spirit of Remembrance Ltd will try to arrange special requests to be met, but can not guarantee that they will be unless a supplement is usually charged. Adding requests after booking could incur an amendment charge.


6. Cancellation & Refund policy

In the event of cancellation by the Client the following cancellation charges will be made by Spirit of Remembrance.  Additional fees may be required by our suppliers however we will notify the client at time of booking.

Cancellation period before departure: Charge(s) as a proportion of total invoiced cost
Up to 90 days prior: If client cancels booking: Full refund of deposit/full payment: less €100 per booking administration fee  
90 days to 70 days:  If client cancels booking: 15% of full cost of booking (or €75 if day tour) per person: less any bank/credit card fees applicable
70 days to 49 days:  If client cancels booking: 33% of full cost of booking per person: less any bank/credit card fees/charges applicable
48 days to 29 days:  If client cancels booking50% of full cost of booking per person: less any bank/credit card fees/charges applicable
28 days to 22 days:  If client cancels booking75% of full cost of booking per person: less any bank/credit card fees/charges applicable
21 days to 00 days:  If client cancels booking100% of full cost of booking per person

* If Spirit of Remembrance cancels your tour
Full refund of all monies paid less any bank/credit card/charges applicable

7. Client No-Show(s)
If a client does not show for their scheduled tour for any reason whatsoever cancellation fee is 100% of client tour cost. 

8. Booking Amendments

Spirit of Remembrance Ltd reserve the right to charge a fee of €100 for each amendment to a confirmed booking to cover administration costs in addition to any consequent charges passed onto us by our suppliers. Clients should be aware that some suppliers, particularly airlines, might charge a 100% cancellation fee and the cost of a new ticket.


9. Major Changes/Cancellation of Tour by Spirit of Remembrance

If Spirit of Remembrance Ltd make a major change or cancels the holiday after it has been confirmed, but before departure, the Client will have the choice of (a) accepting the cancellation or changed arrangements; or (b) taking an alternative, but different, tour with Spirit of Remembrance Ltd (if it is more expensive the Client must pay the difference, but if it is cheaper then Spirit of Remembrance Ltd will make an appropriate refund); or (c) (in the case of major change) cancelling the holiday and receiving a full refund. (As detailed in 5. above.) A major change is a change of departure airport (except between airports serving the same city) or a change to a lower grade accommodation. Any other change is deemed as a minor change. If there is a minor change, Spirit of Remembrance Ltd is not obliged to notify the Client, although they will try to do so, nor is it liable to pay any compensation.


10. Liability: Force Majeure

Except where expressly stated elsewhere in these booking conditions we can not accept liability nor pay compensation where the performance nor prompt performance of our obligations under our contract with you is prevented or affected or you otherwise suffer any damage, loss or expense as a result of force majeure. “Force Majeure” means unusual and unforeseeable circumstances beyond the control of Spirit of Remembrance Ltd, the consequences of which neither Spirit of Remembrance Ltd nor their suppliers could avoid, including but not limited to threat of war, war, riot, fire, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, fire, flood, adverse weather conditions or the threat of any of these. 


11. Insufficient Passenger Numbers to operate Tours

Up to 21 days before departure, Spirit of Remembrance Ltd reserves the right to cancel a tour if that tour has insufficient numbers of people booked to allow the tour to be operated as a viable departure in its original advertised form. Spirit of Remembrance Ltd however will make every effort to operate tours with low number of bookings. 


12. Client Documentation: Travel Documents: Passports, Visas, Health Certificates, etc

Any passports, visas, health certificates, international driving licenses and other travel documents required for Clients travel must be obtained by the Client and it remains the Clients responsibility to ensure that these are all in order and to pay any additional costs incurred as a result of failure to comply with such requirements.

Whilst we will provide up to date information and supporting documentation as required, general information concerning passport, visa and health requirements applicable to all Clients will vary between their nationalities and are subject to change and the client is responsible for checking current requirements before departure. It is the Client's responsibility to ensure that they comply with all applicable requirements and takes with them all documents required for their tour.

All countries require their citizens to possess a passport to travel overseas. The passport should have at least six months to run before its expiry date. The company will advise you of the visa requirements relating to your chosen itinerary. Clients who are Non-British passport holders are themselves responsible for checking passport and visa regulations applicable for entry to countries featured on their travel itinerary. Spirit of Remembrance bears no responsibility for passport and/or visa regulations for non British-passport holders.  This also applies to holders of British passports issued in some overseas territories. 

Spirit of Remembrance Ltd will not be liable for any failure by the Client to discharge these responsibilities and the Client will have to reimburse Spirit of Remembrance Ltd for any costs they incur as a result of such failure on the part of the Client.


13. Currency Fluctuations/Changes in or additional taxes etc
Our published tour and travel prices shown in our tour and travel itineraries are based on currency exchange rates, cost of services and applicable taxes at the time of publication and we have allowed for a certain amount of cross currency fluctuations in our prices. However, in todays fast moving world of volatile inter-country currency exchange rates and particularly in the case of significant and unexpected major currency fluctuation events such as the UK 'Brexit,' and new taxes or increases in taxes as well as other unforeseen charges/costs that come into effect after we set our prices they (our prices) may be subject to immediate increase up until final payment is received. If we do amend/increase our prices we will advise you immediately and you then have the option of accepting the amended prices, inclusions and booking conditions (if applicable) or withdrawing from the tour or travel arrangements and receiving a full refund of all monies paid. Once final payment is received, all prices will be guaranteed (*not applicable to airfares) and no further surcharges will apply.

14. Complaints

All complaints must be made at the time of occurrence to the supplier of the facility or service concerned to allow Spirit of Remembrance Ltd the opportunity to rectify the cause of the complaints, failing which the Client's legal rights will be reduced or even extinguished. Any claims whatsoever against Spirit of Remembrance Ltd must be submitted in writing to Spirit of Remembrance Ltd in the UK within 28 days of the Client's return. Disputes arising out of or in connection with this contract, which cannot be amicably settled, may (if the Client wishes) be referred to a court of law.


15. Photographs of Clients

Unless specifically requested otherwise, clients accept that they may be photographed during the course of their tour and that Spirit of Remembrance Ltd may use such photographs for promotional purposes.

16. Data Protection & Privacy Policy

Spirit of Remembrance Ltd is registered under the Data Protection Act 1998 registered number: Z2737968. During the course of booking your tour, Spirit of Remembrance Ltd will be receiving personal data from you, such as your name, email address, billing address, product selections, as well as your credit or debit card number and expiry date, and information about your usage of our website (for example, the URL you came from, IP address, domain types like .co.uk and .com, your browser type and the pages of our website that were viewed during your visit) ('Your information'). The Company will not copy, store, disclose or otherwise process this data other than (1) as is necessary for providing the tour  chosen by you in the booking form and (2) for the purpose of informing you of other holidays and services offered by the Company from time to time.

If it is necessary for the Company to transfer data to third parties involved with providing the services relating to your holiday that are located outside the European Economic Area, the Company will disclose such personal data to such third parties.

If, at any time, you wish to update ‘Your Information’, or if you wish to opt out of receiving these notifications from us, please contact us on enquiries@spiritofremembrance.com.co.uk or tel: 01634 233785. Your personal data will be removed from our records upon receipt of your written request. We will use ‘Your Information’ in accordance with the Data Protection Act 1998 and any other laws or regulations currently in force in the United Kingdom.


17. “Cookies”

A 'cookie' is a small text file that web sites apply to a visitors computer when visiting a web site. It records personal data about visitors and their computer including their computer IP address. Although cookies do not store information of a personal nature such as credit card numbers, visitors are often not warned that the web site they are visiting has recorded information regarding their computer details via a cookie on the website. In many cases this information is then used by the web site owner to automatically generate advertising for the site a visitor has visited in other areas and web-sites on the Internet that are of a similar nature.

Spirit of Remembrance does NOT use 'cookies' for this purpose: i.e: to gather information from clients or users of our web sites for advertising purposes. We DO however use 'Google Analytics' software code on our web-sites which does use 'cookies' to gather important technical visitor information from our web sites to enable us to offer a better visitor experiences to our web site users. This data is NOT used for advertising purposes. Furthermore, this information is ALWAYS kept within our own company and is NEVER disseminated to any other third party. Our company policy is that "cookies" used to track user information for advertising purposes is an intrusive breach of personal privacy in gathering personal information and we do NOT do this.

18. Travel Insurance

It is compulsory that ALL our clients are adequately insured for the duration of their travel itinerary with Spirit of Remembrance Ltd (for example in case of illness abroad or cancellation/curtailment). If you choose to travel with Spirit of Remembrance and to be NOT insured, you automatically agree to indemnify Spirit of Remembrance Ltd against all costs, losses and liabilities which we may incur and which are not our liability under this contract and which would have been avoided had suitable insurance cover been taken by you. Should you wish not to take out insurance Spirit of Remembrance Ltd will require you to sign an official waver document.


19. Your Responsibilities

The Client is responsible for arriving at stated times and places and any loss or damage which the Client suffers through failure to do so lies with the Client and Spirit of Remembrance Ltd has no liability whatsoever to the Client through the failure of the Client to do so.

The Client is also responsible for ensuring that they and their party are aware of all airline check-in requirements and passenger regulations and Spirit of Remembrance accepts no liability for the Clients  non-compliance with these rules and regulations. Spirit of Remembrance Ltd accepts no liability for you or your travel itinerary if you do not comply with all airline, hotel and other third party provider's policies and security requirements.


20. Use of  Spirit of Remembrance Ltd Website

Spirit of Remembrance Ltd  owns this Web site and owns (or licenses) the copyright and other related rights in all the wallpaper, characters, artwork, images, graphics, music, text, software, and other content on this site ("Content"), and all other HMTL, CGI, code and scripts in any format used to implement this site ("Code"). You may not copy, modify, upload, download, transmit, or otherwise distribute any Code or Content from this site except as expressly permitted by these rules and the instructions section of this site. You may not modify or use the Content or Code you get from this site for any purpose other than those listed and doing so will violate our copyright and other proprietary rights.

If any portion of this site permits you to download Content, for those sections the above restrictions apply, except that you may download one copy of the Content on any single computer for your personal, non-commercial use only, and you must not modify any of the copyright, trademark, and other proprietary notices. We retain all rights to any Content you download, and grant you a limited license to use them as described above. For downloaded software, you may not redistribute, sell, de-compile, or otherwise reverse engineer the software. Some portions of our site may provide you with access to other sites through our site, either by means of a direct link or through software script (collectively, "Click-Through Access").

If we give you access to Content (including, but not limited to, membership enrolment or other information related to other programs that you may belong to), whether we provide you with access to this directly at our site or through Click-Through Access, then your rights to such Content are limited to whatever rights are provided by the owner of the Content, the owner or operator of the site accessed through Click-Through Access, and the rights you have as a member in the applicable programs. You agree that you will not use any portion of our site in violation of any agreements or membership rules of such programs or other sites.

The content, code, access, and other features of this site are provided "as is" and without warranties of any kind either express, implied, including, but not limited to, warranties of accuracy, reliability, merchantability, fitness for a particular purpose, and infringement. You use the content, code, access, and other features of this site at your own risk. Spirit of Remembrance Ltd does not warrant that any such features will operate in an uninterrupted or error free fashion, that defects will be corrected, or that the server is free of viruses or other harmful components. In no event will Spirit of Remembrance Ltd. be liable for any direct, indirect, incidental or consequential damages, including lost profits and cost of procurement of substitute products, arising out of your use or inability to use any content or features, failure to access or Click-Through access any content or features, even if Spirit of Remembrance Ltd has been advised of the extent of such damages.

Spirit of Remembrance Ltd shall have no liability for any claims brought by the owners of content or sites accessed through Click-Through access based on your inappropriate or not permitted access of such sites. You hereby agree to indemnify Spirit of Remembrance Ltd for such claims if brought against Spirit of Remembrance Ltd if you knowingly used this site for such inappropriate access. This agreement shall be governed by and construed in accordance with the laws of England and shall be subject to jurisdiction of the English Courts.


21. Law of Contract

The contract for the provision of your tour (travel itinerary) is governed by and construed in accordance with English law. Each party submits to the exclusive jurisdiction of the English Courts to settle any claim or matter arising under or in connection with the contract or the holiday generally.

If any part of this contract is found by a competent authority to be invalid, unlawful or unenforceable then that provision shall be deemed not to be a part of this contract and it shall not affect the enforceability of the remainder of this contract. No term of this contract is enforceable pursuant to the Contracts (Rights of Third Parties) Act 1999 by any person who is not a party to it.

 

 

WHAT'S NEW

UK travellers should ensure that they hold a valid EHIC (EU Health card) in addition to their own health insurance



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